Grooming Services Client Agreement & Release Form

Owner’s Name: ______________________ 

Phone Number: ______________________ 

Owner’s Email: ______________________ 

Pet’s Name: _________________________ 

Pet’s Breed: ________________________ 

Pet’s Age: __________________________ 

Veterinarian: ________________________ 

Date of Rabies Vaccine: _______________ 

Your animal is very important to us, 9th Street Grooming Salon by Pit Stop HQ, LLC would like to assure you that every effort will be made to make your animal’s grooming experience as safe and pleasant as possible. 

Safety comes first for everyone, people as well as the animals, during the grooming process. 

Accidents 

Grooming equipment is sharp, and although we use extreme caution and care in all situations, possible problems could occur including cuts, nicks, scratches, quicking of nails, etc.. Your pet’s safety and comfort is our number one priority. In the event an accident does occur, you will be notified of the accident. If 9th Street Grooming Salon by Pit Stop HQ, LLC feels it is serious, and the owner is not on-site, 9th Street Grooming Salon by Pit Stop HQ, LLC will seek immediate veterinary care for your pet. 

Health or Medical Problems 

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after grooming. All medical expenses for veterinary care will be covered by the animal’s owner upon signing this agreement. 

Veterinarian Authorization-Medical Emergencies 

This release gives 9th Street Grooming Salon by Pit Stop HQ, LLC full authorization to seek medical treatment from the nearest veterinarian in the case of any medical emergencies while in the care of 9th Street Grooming Salon by Pit Stop HQ, LLC. All veterinarian costs and expenses will be the responsibility of the animal’s owner. 

Current Vaccinations 

Pets must be up to date on Rabies and we strongly recommend they are current on distemper and Bordetella. Proof of rabies must be given prior to a grooming appointment. Please bring copies of vaccination records for our file. 

Fleas/Ticks 

If you pet has any fleas they will be given a flea treatment at your expense of $15-20. If you do not want them to receive one, you can reschedule your appointment after the problem is taken care of by you. We typically do not recommend flea and tick baths due to lack of efficacy. We can recommend flea and tick products but it is best not to apply any topical treatment for two days following a bath. 

Dangerous or Aggressive Animals-Refusal of Service 

9th Street Grooming Salon by Pit Stop HQ, LLC has the right to refuse any services at any time. In the event that your animal is too stressed or becomes dangerous to groom, 9th Street Grooming Salon by Pit Stop HQ, LLC has the right to refuse grooming services, stop grooming services, or cancel grooming services at any time before, during, or after grooming and client will be charged a grooming fee (for what was done up until that point). 

Use of Muzzles 

Muzzling does not harm your animal and protects both the animal and the groomer. In some cases, muzzling may even calm a stressed animal, allowing the grooming process to continue. If an animal still acts in a way that is dangerous, 9th Street Grooming Salon by Pit Stop HQ, LLC has the right to stop grooming services at any time and a service fee will be collected. We do not muzzle unless your pet gives us a reason to. Other methods are used to calm your pet, muzzling is a last resort. 

Matted Coats 

Pets with severely matted coats require extra attention. Mats in a pet’s coat grow tight, and can ultimately damage and tear the pet’s skin, which provides a breeding ground for parasite infestations. 9th Street Grooming Salon by Pit Stop HQ, LLC will not cause serious or undue stress to your pet by de-matting. Mats can be very difficult to remove, and may require the pet to be shaved. Removing a heavily matted coat can cause nicks, cuts or abrasions due to skin growths trapped in the mats. Heavy matting can also trap moisture and urine near the pet’s skin allowing mold, fungus or bacteria to grow, producing skin irritations that existed prior to the grooming process. After-effects of mat removal procedures can include itchiness, skin redness, self-inflicted irritations or abrasions and failure of the hair to regrow. In some cases, pets may also exhibit brief behavioral changes. Prevention is the best defense by scheduling regular grooming appointments, every 4-6 weeks. If your pet needs to be shaved to remove matting, by signing below, you acknowledge that you agree to this procedure, and any risk. There will be an additional charge for this process: it is time consuming, and causes extra wear and tear on grooming equipment. 

The additional charge can be estimated by the groomer prior to appointment. 

Cancellations/No call, No Show 

Because we book on an hourly basis and cancellations can leave an empty block in the schedule that could have otherwise been used by another customer, we ask that any salon cancellations are made at least 24 business hours in advance. 

Payment 

Payment is due at time of pick-up. We accept cash, American Express, Visa, MasterCard & Discover, and Checks at the salon. 

Satisfaction 

Your satisfaction is important to us. If you are unhappy for any reason, and would like something adjusted, we will be happy to make any adjustments when you pick-up your pet from his/her appointment. Once, however, you take your pet home from the appointment, any return visits will be treated as a new appointment and client will be charged a grooming fee. 

Photographs 

This release authorizes 9th Street Grooming Salon by Pit Stop HQ, LLC to take photos of your pet for client file and for the company website and social media pages. All photos taken are the property of 9th Street Grooming Salon by Pit Stop HQ, LLC. 

I have reviewed this Service Contract for accuracy and understand the contents of this contract. I affirm that I am the rightful legal owner of the dog(s) for which services are being rendered. I authorize this signed contract to be valid approval for future grooming services, permitting 9th Street Grooming Salon by Pit Stop HQ, LLC to accept telephone reservations or emails for service without additional signed contracts or written authorization. I understand that pricing is subject to change. I have read, signed, and agreed to the above. 

_________________________________________ _____________________ 

Pet Owner and Date